Returns & Exchanges

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item(s) to request a return.

Items with original tags and packaging that have not been used, washed, or altered can be exchanged or returned for a full refund.  You'll also need your original 2Dominate e-receipt or proof of purchase.

To start a return, you can contact us at twodominate@gmail.com.  If your return/exchange is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package.  Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at twodominate@gmail.com.

 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Damages and issues

All items are inspected by us for quality assurance prior to leaving our facility.  However, there may be a time where we innocently fall short of meeting our own high standards.  Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.

 

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not.  If approved, you'll be automatically refunded on your original payment method.  Please remember it may take some time for your bank or credit card company to process and post your refund.

No refunds on discounted or sale items.  All sales final on international orders.

We do not offer free shipping for international returns and customers are responsible for covering the return shipping for a full refund.  Please contact us at twodominate@gmail.com if you have any questions.